During the project briefing, it is client’s responsibility to provide us with clear guidelines along with the flow or specific details you may require. When such details are not provided, we will proceed with our understanding of your requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.

You hereby grant full access to your Lunarpages Web Hosting account including all features, files and subfiles located therein to Lunarpages and/or its Web Design and Web Development partners for the purposes of designing developing and implementing a web site, web page, web pages or web application to be displayed to the public within your Lunarpages Web Hosting account and for any other purpose related to the provision of Web Design/Development services to you. You further authorize Lunarpages and/or its Web Design and Web Development partners to submit the completed Web Design Project to major Web Search Engines.

All invoices are to be processed as per the schedule via your preferred method of payment. Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to website going live. Receipt of payment is deemed as acceptance of the quote, milestone, delivery or project.

All communications/correspondences is generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses. Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be in full and is non-refundable. In case of web-hosting renewals all cancellations must be notified to us 30 days before the renewal date.

To the extent that the requirements of your project exceed the products or services that are included in your Package you may purchase additional products or services at an additional cost. Please contact your Lunarpages representative for additional information in this regard. All such prices quoted are, in the absence of specific written agreement to the contrary, estimated only. All such quotations for design work are based upon projected working hours at the current studio rate, plus materials, and are subject to amendment on or after acceptance to meet any rise or fall in such rates or material costs. Any increased charges or costs arising from alterations or additions to contractual specifications or to work previously approved, may be charged to the Customer.

The project related copyrights can be transferred to the client at an additional cost, after the full payment of the project and upon signing the Certificate of Acceptance. SoftInfy worldwide reserves the rights to refuse the transfer of ownership if irregular circumstances arise.

Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages. It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hostings are disabled or deleted from the server. All renewals must be paid by seven working days prior to the expiry date. SoftInfy will not be responsible for issues relating to delayed payment.

Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year. If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and dns records. Additional charges will be applicable to re-enable the hosting. SoftInfy will not be responsible for any loss of data, files, emails, backups, restoration costs etc.